Internal vacancies
Technical Support Engineer
What’s this position about?
We are seeking a Technical Support Engineer who is looking to take the next step in their career. The ideal candidate thrives in an agile, fast paced and highly pressurised environment where they will be responsible for providing hardware and software technical support to the company's end users, ensuring optimal performance and a high level of productivity.
Salary range
Market-related
Location
Cape Town, South Africa
Start Date
Immediately
Duties
Your Daily Adventures Will Include:
- Build, configure and deploy IT hardware using the latest Microsoft technologies
- Provide technical support to a global workforce
- Troubleshoot, identify and implement hardware and software solutions
- Install, update and support operating systems and applications
- Ensure defined security standards are met
- Provide timely and accurate customer feedback
- Test, evaluate and report on new technologies
- Create and maintain support documentation and tips & tricks solutions for the company self-service portal
Requirements & Skills:
- 2 years of experience in a high-pressure IT support environment
- In-depth knowledge of Windows 10 and 11, Microsoft SCCM, Microsoft Office, Active Directory, DNS and DHCP
- Strong troubleshooting ability
- 1 year SQL experience
- Excellent customer service skills
- Attention to detail
- Positive, can-do attitude
- Excellent verbal and written communication skills
- Adaptable
- Works well under pressure
Makosi POPIA DISCLAIMER:
As a responsible Employer, Makosi (Pty) Ltd is committed to upholding and complying with the regulated requirements as set out in the South-African Protection Of Personal Information Act (POPIA), and by applying for this vacancy and by providing and disclosing information, you understand and irrevocably agree that all information submitted and presented to Makosi (Pty) Ltd is through your consent and is done so in accordance with the conditions and terms of the POPIA compliance regulations.
